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HELP

Arcana support

Quick steps to connect Arcana, use the overlay and resolve billing issues.

1. Contact support

Write to us at support@arcanamentor.com.

What to include
  • Arcana and Windows version.
  • Scene: Constructed, Limited or In-game.
  • Reproducible step, monitors and DPI scaling.

Do not send tokens, passwords, payment screenshots or the full Player.log.

2. Check the connection

Overlay or session not detected
  1. Enable Detailed Logs in Settings > Arena Account.
  2. Restart Arena and Arcana.
  3. If it persists, tell us your monitors and DPI scaling.
SmartScreen during installation

Windows may show SmartScreen because the installer is still distributed without a publisher signature. If you did not expect the download, cancel it and contact support.

3. Billing

Activate Plus from Settings after signing in. Stripe opens checkout in your browser; it offers €5.99 per month or €49.99 per year, and you can cancel through its portal.

If the plan does not appear

Do not repeat the payment. Keep the session ID and write to support@arcanamentor.com without sensitive data.

Privacy and data controller

Arcana Mentor. For privacy requests, see the privacy notice.

Arcana Mentor is not affiliated with Wizards of the Coast or Magic: The Gathering.